Return Policy

Last Updated: October 4, 2025

Our Commitment

At sysadminafterdark.com, we strive to ensure every customer is satisfied with their purchase. We stand behind the quality of our products and want you to be happy with your order.

Damaged or Defective Items

If your item arrives damaged or defective, we’re here to help:

  • Contact us immediately upon receiving a damaged or defective item
  • Please include photos of the damage or defect
  • We will work with you to arrange a replacement or refund
  • Time frame: You must report damaged or defective items within 14 days of delivery

We will cover return shipping costs for items that arrive damaged or defective.

Preference-Based Returns

We cannot accept returns or exchanges for reasons based on personal preference, including but not limited to:

  • Size selections
  • Color choices
  • Style preferences
  • Change of mind

Important: Please review product descriptions, specifications, sizing charts, and images carefully before placing your order. We provide detailed information to help you make an informed purchasing decision.

Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Items marked as “Final Sale”
  • Digital products or downloadable items
  • Personalized or custom-made items

How to Request a Return

If you received a damaged or defective item:

  1. Contact us within 14 days of receiving your order
  2. Include your order number and photos showing the damage or defect
  3. Wait for our response with return instructions before sending anything back
  4. Do not return items without prior authorization

Unauthorized returns will not be accepted or refunded.

Refund Processing

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5-10 business days
  • Refunds will be issued to your original payment method
  • Please allow additional time for your bank or credit card company to process the refund

Wrong Item Received

If we shipped you the wrong item by mistake, please contact us immediately. We will:

  • Arrange for the correct item to be sent at no additional cost
  • Provide a prepaid return label for the incorrect item
  • Or issue a refund if you prefer

Lost or Missing Packages

If your tracking information shows your package was delivered but you didn’t receive it:

  • Check with neighbors or household members
  • Verify the shipping address on your order confirmation
  • Contact us within 5 days of the delivery date shown in tracking

We will work with the carrier to investigate. However, we cannot be held responsible for packages marked as delivered by the carrier.

Cancellations

  • Orders can be cancelled before they ship by contacting us immediately
  • Once an order has shipped, our standard return policy applies
  • If you refuse delivery, you will be responsible for return shipping costs

Contact Us

Questions about returns or need to report an issue? Contact us at:

After Dark Enterprise
sysadminafterdark.com
sysadminafterdark [at] sysadminafterdark [dot] com
Box 1421
Portage, MI 49081

We typically respond within 1-2 business days.

This return policy applies to all purchases made through sysadminafterdark.com. We reserve the right to update this policy at any time.